IAB is committed to providing a world class accreditation service and maintaining the highest standards of service in all our dealings with customers, third parties and stakeholders. 

We do however recognize that on occasion it may be necessary for our customers, or those using accredited services to raise complaint with us. If you are a third party who has concerns about the activities of an IAB accredited body, or if you are a direct customer of IAB who is unhappy with our service, then do please get in touch with us.

An applicant or accredited body may formally request IAB to reconsider any adverse decision IAB has made related to its desired accreditation status by submitting an appeal in writing to IAB Director (or nominated person) within two month of the date of written notification of the decision in question.

Adverse decisions include:

• Refusal to accept an application
• Refusal to proceed with an assessment
• Corrective action requests
• Changes to accredited scope
• Decisions to deny, suspend or withdraw accreditation and
• Any other action that impedes the attainment of accreditation